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Live system status

System Status

All systems operational· Last checked 3:33:46 AM
Service health

Component-level status

Marketing site (caraloom.com)
99.98% · 90dOperational
Application (app.caraloom.com)
99.95% · 90dOperational
Public Discharge API (/api/v1)
99.97% · 90dOperational
Authentication
99.99% · 90dOperational
Primary database (MongoDB Atlas)
99.99% · 90dOperational
AI surfaces (Vertex / Bedrock / Azure)
99.92% · 90dOperational
Webhook delivery
99.90% · 90dOperational

The “Public Discharge API” row probes GET /api/v1/health on every page load. Other rows reflect 90-day uptime measured in our internal observability stack; we’ll migrate to a third-party status provider in 2026 Q3.

Incident log

What’s broken, what was broken

No incidents reported.

When something breaks, it will be posted here within 15 minutes of detection — with a public post-mortem within 72 hours of resolution.

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For customers under contract, incident alerts are delivered to the org-admin inbox automatically. Anyone else can subscribe by emailing the address below.

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CaraLoom

Care, woven into one continuous thread. From discharge to accepted placement to first visit — one record, one promise.

care@caraloom.com

Chantilly, VA 20151 · Serving providers nationwide

HIPAA-ready End-to-end encrypted Background-checked

CaraLoom is a technology marketplace, not a direct care provider. Clinicians are independent licensed professionals. We verify identity and licenses at onboarding and monitor them on an ongoing basis; because no screening is exhaustive, use your judgment when choosing care. See our Trust & Safety page.

A marketplace, not a care provider

CaraLoom is a technology marketplace and care-coordination platform — not a healthcare provider, staffing agency, or employer of clinicians. Clinicians are independent, licensed professionals who run their own practices. Bookings, rates, and care plans are agreements made directly between families and clinicians.

Payments & settlement

CaraLoom is a software platform and not a bank, escrow agent, or money transmitter. We utilize third-party payment processors (Stripe and Stripe Connect) to facilitate direct clinician-to-family transactions based on verified service-delivery milestones. Funds are secured up-front at booking and scheduled for payout once the clinician signs the clinical visit log.

Profiles & verification

Profiles, reviews, and messages are created by our users. We verify each clinician's identity and license at onboarding and monitor license status on an ongoing basis. No screening is ever exhaustive, so we encourage families to interview clinicians and use their own judgment when choosing care. See what we check on our Trust & Safety page.

AI guidance

Cara and other AI features are informational and are not a substitute for professional medical advice, diagnosis, or treatment. Please talk to your physician or another qualified provider about any medical question.

Emergencies

If you are experiencing a medical emergency, call 911.

Promotions & marks

Promotional offers and referral rewards are subject to their stated terms and may change. CaraLoom℠ and “Care that comes home to you.” are service marks of CaraLoom, Inc. © 2026 CaraLoom, Inc. Your use of this site is subject to our Terms of Service and Privacy Policy.

© 2026 CaraLoom, Inc. All rights reserved. Care, woven into one continuous thread.

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