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How it works

From care need to first visit —
here’s exactly what happens.

CaraLoom is a marketplace that connects you directly with verified, independent clinicians — we don’t provide care ourselves. No phone tag, no surprise pricing, and no money moves until care is delivered.

For families

What happens after you sign up.

  1. 01

    Tell us what’s going on

    Complete a free care assessment — the condition, the kind of help needed, schedule and budget. It takes a few minutes and no payment details are required.

    Free · no payment info needed

  2. 02

    Review your matches

    As soon as your assessment is complete, CaraLoom matches you with verified clinicians suited to the care need — each with transparent hourly rates, credentials, specialties and availability you can compare side by side.

    Matches generated as soon as your assessment is complete

  3. 03

    Agree on the visit

    Choose the clinician you trust, agree on the scope and rate directly with them — no staffing middleman — and pick a time that works.

    You choose the clinician — and keep the same one

  4. 04

    Pay into escrow

    Your payment is held safely in Stripe escrow. The clinician isn’t paid yet — and you haven’t lost anything if plans change before the visit.

    No money moves until care is delivered

  5. 05

    Care happens — then funds release

    After the visit is completed, escrow releases payment to the clinician. You leave a review, and you can rebook the same clinician for ongoing care.

    Escrow releases only after the visit is complete

Escrow, explained

Your money waits until the care arrives.

When you book, your payment goes into Stripe escrow — not to the clinician, and not to CaraLoom. It is released only after the visit is completed. That protects both sides: families never pay for care that wasn’t delivered, and clinicians know payment is already secured before they walk in.

1. You book a visit

Payment moves into Stripe escrow

2. Care is delivered

The visit is completed and confirmed

3. Escrow releases

The clinician is paid — you leave a review

For clinicians

Three steps to your own practice.

1. Apply & get verified

Pass the 5-point vetting process — identity, license, background screening, references and continuous monitoring.

2. Set your rates, accept matches

You decide your hourly rate, your patients and your schedule. CaraLoom routes matched families to you.

3. Get paid on completion

Escrow releases when the visit completes. CaraLoom charges a transparent service rate — 12% on Starter (free), 8% on Pro ($49/mo), or 5% on Pro+ ($149/mo).

Learn more about practicing on CaraLoom
Questions families ask

Before you book.

Pay nothing until care is delivered.

Complete the free assessment and compare verified clinicians at transparent rates — your payment stays in escrow until the visit is complete.

CaraLoom is a technology marketplace, not a direct care provider. Clinicians are independent licensed professionals. We verify identity and licenses at onboarding and monitor them on an ongoing basis; because no screening is exhaustive, use your judgment when choosing care. See our Trust & Safety page.

CaraLoom

The world's AI-powered home healthcare marketplace — bridging clinical rigor with human warmth.

care@caraloom.com

Serving families nationwide

HIPAA-ready End-to-end encrypted Background-checked

CaraLoom is a technology marketplace, not a direct care provider. Clinicians are independent licensed professionals. We verify identity and licenses at onboarding and monitor them on an ongoing basis; because no screening is exhaustive, use your judgment when choosing care. See our Trust & Safety page.

A marketplace, not a care provider

CaraLoom is a technology marketplace and care-coordination platform — not a healthcare provider, staffing agency, or employer of clinicians. Clinicians are independent, licensed professionals who run their own practices. Bookings, rates, and care plans are agreements made directly between families and clinicians.

Profiles & verification

Profiles, reviews, and messages are created by our users. We verify each clinician's identity and license at onboarding and monitor license status on an ongoing basis. No screening is ever exhaustive, so we encourage families to interview clinicians and use their own judgment when choosing care. See what we check on our Trust & Safety page.

AI guidance

Cara and other AI features are informational and are not a substitute for professional medical advice, diagnosis, or treatment. Please talk to your physician or another qualified provider about any medical question.

Emergencies

If you are experiencing a medical emergency, call 911.

Promotions & marks

Promotional offers and referral rewards are subject to their stated terms and may change. CaraLoom℠ and “Care that comes home to you.” are service marks of CaraLoom, Inc. © 2026 CaraLoom, Inc. Your use of this site is subject to our Terms of Service and Privacy Policy.

© 2026 CaraLoom, Inc. All rights reserved. Independent clinicians, supported by intelligent technology.

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